Violations
Plaintiff alleges that Bell Canada misleads consumers by using the term Fibe and/or fibre optics when offering services that are in fact hybrid, composed of fibre optics and copper, in violation of section 219 of Quebec’s Consumer Protection Act. Plaintiff further alleges that Bell Canada violated section 228 of Quebec’s Consumer Protection Act by failing to inform class members of an important fact, namely that “Fibe” is not synomious of “fibre optics”.
Proposed Class
All consumers within the meaning of Quebec’s Consumer Protection Act, residing in Quebec, who subscribed to “FIBE TV” and/or “FIBE Internet” offered by Bell Canada between May 1st, 2012 and March 30th, 2017, and who were not connected to a 100% fibre optics network, or, who were not connected to a network entirely composed of fibre optics.
Remedies sought for consumers
A credit of approximately $8.00 plus tax will be applied to the accounts of class members who meet all three of the following criteria:
(1) they subscribed to Bell’s FIBE™ Internet or television services between May 1, 2012 and March 30, 2017;
(2) they were connected to Bell’s network through a fibre-to-the-neighbourhood connection (FTTN); and
(3) they remain subscribed to Bell’s FIBE™ Internet or television services as of the distribution date (to be confirmed).
