Violations
Microsoft's outage of its services, including Outlook and Office 365, caused widespread disruption to businesses that rely on these tools for daily operations. The failure to provide these essential services resulted in financial losses, business interruptions, and an inability to perform basic tasks for several days. Microsoft’s failure to prevent or quickly resolve the outage violated its contractual obligations.
Proposed Class
All consumers and businesses in Canada who could not use one or more of the Microsoft services from March 1, 2025, and until the Microsoft services were fully restored, or who were impacted by the Microsoft outage;
Remedies sought for consumers
Compensatory and punitive damages in amounts to be determined.
Quebec Superior Court file #
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