09 February 2018

Case name

Abusive Unlocking Fees by Wireless Providers

Quebec Superior Court file #



For years, Canadian wireless providers such as Bell Mobility, Fido, Rogers, Telus, Virgin Mobile and Videotron have been generating hundreds of millions of dollars charging consumers $50.00 plus tax to unlock their phones. It turns out that these providers intentionally order their devices locked, when they could have easily ordered them unlocked and thus avoid imposing the fee on consumers. Applicant alleges that the unlocking fees charged by the Defendants are disproportionate, exploitative and abusive, and bear no relation to the underlying cost of providing unlocking services;

Proposed Class

Every consumer, pursuant to the terms of Quebec’s Consumer Protection Act (“CPA”), who paid Defendants a fee greater than $5.00 to unlock their wireless device since August 14th, 2014;

Remedies sought for consumers

This class action seeks the full reimbursement of the unlocking fees paid to the wireless service providers, as well as punitive damages for the exploitation of Quebec consumers;


Pending Authorization hearing

Files – Abusive Unlocking Fees by Wireless Providers

Application to Authorize – 755-06-000005-179 – August 14, 2017

Registration Form

Abusive Unlocking Fees by Wireless Providers

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Under Quebec law, you are automatically included in the class action insofar as you fall within the Class definition. Thus, no need for you to complete any other formality to be part of this class action. We do encourage you to complete the form below if you wish to be kept informed of developments in this case.

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